Tech glitch hits registration of leave & licence agreements in Maharashtra

PUNE: The state registration department has failed to complete e-registration of over 10,000 leave and licence agreements in the past three days and has blamed the situation on “technical snags” related to non-linking of Aadhaar data with the Unique Identification Authority of India (UIDAI) server.

The state has 500 Authorized Service Providers (ASP) for the online registration of leave and licence agreements for properties. However, people from Maharashtra and other states approaching the ASPs for this online registration were made to wait endlessly with the property registration office failing to specify any timeframe to rectify the snag.

An ASP member in Pune said a couple from Rajasthan were forced to stay in a hotel here for the past three days as their registration work was not done because of the server snag. “They had booked their return tickets. But with no sign of their agreement papers getting ready, they are not sure how long they will have to stay back in Pune,” he said.

Another ASP member cited an example of a couple from Hyderabad, who had reached Mumbai to get the registration done and wanted to return the following day. The couple had to cancel their flight tickets because the work was not done.

“It’s a harrowing time for both ASPs and citizens trying to get their leave and licence agreements registered online. Online registration of the documents is not possible when there is no UIDAI server connectivity. Worse, nobody is owning up for the situation. The ASPs have been contacting the Inspector General of Registration’s office and the IT department in Mantralaya but there has been no response,” an ASP member said.

Deputy Inspector General of Registration (IT) P Ahirrao told TOI that the technical glitch was not related to his department. “It’s a problem with the UIDAI. We had sent them a mail on the issue and they replied that they were looking into the issue. We are writing to them daily now. We have to wait for them to rectify the snag,” he said.

An ASP member said, “Such snags are frequent. There should be a nodal officer to coordinate between agencies involved in the registration process and resolve issues at the earliest. Citizens should not be made to suffer.”

From last year, the state government’s department of registration and stamps began allowing registration of residential leave and licence agreements from home through the ASPs. The process requires registration of necessary documents, biometric prints and Aadhaar numbers through the ASPs at their offices or at a citizen’s home. A citizen has to pay Rs1,000 for registration at doorstep and Rs700 if the work is done at an ASP’s office.

The online registration of leave and licence agreements had prompted more people to opt for the formal registration of properties on rent without visiting the sub-registrar’s office. The earlier registration process needed two witnesses.

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